Terms of Service

Effective Date: 5 January 2025

Welcome to Guadua Bamboo SAS. These Terms of Service (“Terms”) govern your use of our website, www.guaduabamboo.com, and your interaction with our services and products. By accessing our website or placing an order, you agree to these Terms. If you do not agree, please refrain from using our website or services.

1. Website Agreement & User Policies

a. Agreement to Terms

This Website Agreement (the “Agreement”) is between you and Guadua Bamboo SAS (“Company”). Your use of the website located at www.guaduabamboo.com (the “Website”) signifies your agreement to the terms and conditions set forth below and that you are of the age of majority in your jurisdiction.

You acknowledge that you have read and accepted these Terms. If you do not agree, you may not access or otherwise use this Website.

b. Monitoring and Changes

The Company may monitor your use of the Website and use any information collected for lawful purposes. The Company reserves the right to change, modify, add, or remove any portion of this Agreement at any time, with notifications posted on the Website.

c. Copyright and Use Restrictions

The Website is protected under Colombian and international copyright laws. All content on our website, including text, images, and designs, is owned by Guadua Bamboo SAS and protected by intellectual property laws. You may not reproduce, distribute, or modify any content without our written consent.

d. External Links

The Website may contain links to third-party websites. These are provided for convenience and do not constitute an endorsement. Accessing third-party sites is at your own risk.

e. Disclaimer of Warranties

The Website is provided “as is.” To the fullest extent permitted by law, the Company disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

f. User Submissions

By posting or uploading content to the Website, you grant the Company a perpetual, worldwide, non-exclusive, royalty-free license to use, reproduce, and distribute the content.

2. Terms of Purchase

a. Acceptance of Orders

Your order is accepted solely upon the terms stated here. We reserve the right to refuse or cancel any order for any reason, including but not limited to inaccuracies in product availability or pricing. Once accepted, orders cannot be canceled or deferred. Receipt of goods by you constitutes unqualified acceptance and waiver of any claims not made in writing to the Company within seven (7) business days of receipt. Any defect in part of the merchandise shall not be grounds for rejecting the entire shipment or canceling undelivered portions of the order.

b. Payment Terms

Full payment (100%) for products and shipping is required at the time of order placement. We use third-party payment processors to ensure secure transactions.

c. International Orders

For international orders, the customer is responsible for ensuring compliance with local import laws and paying any applicable taxes, duties, or fees.

d. Delivery and Risk of Loss

  • Risk of loss transfers to the customer when goods are handed over to the carrier.

  • Shipping charges are borne by the customer.

  • The Company is not liable for delays caused by force majeure events (e.g., natural disasters or labor disputes).

e. Returns and Refunds

  • All sales are final. Returns are only accepted with prior authorization.

  • Returned items must be in new, marketable condition. A 25% restocking fee applies.

  • Return shipping costs are the customer’s responsibility.

3. Product Information

a. Product Descriptions

We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not guarantee that product descriptions or other content are error-free.

b. Pricing and Availability

Prices are subject to change without notice. We reserve the right to limit the quantities of products available for purchase.

c. Wholesale and Factory Rates

Wholesale pricing is available for businesses upon request. Specific terms for bulk orders will be agreed upon separately.

D. Characteristics

Bamboo is a natural product. Variations in size, shape, and color are expected. Bamboo may crack, split, discolor, or develop surface mold outdoors, and do not impact the structural purpose of the bamboo.

4. Limitation of Liability

a. No Warranty

Unless explicitly stated in writing, the Company makes no representations or warranties regarding the goods sold, including implied warranties of merchantability or fitness for a particular purpose.

b. Limitation of Damages

The Company’s total liability for any claims arising out of the sale of goods shall not exceed the purchase price paid. Under no circumstances shall the Company be liable for consequential or special damages.

5. Dispute Resolution

The prevailing party in any dispute arising from these Terms shall be entitled to recover reasonable attorney’s fees and costs.

a. Governing Law

This Agreement is governed by the laws of Colombia.

b. Jurisdiction

Legal disputes shall be resolved in the courts of Buga, Colombia.

6. Additional Terms

a. Waiver

The Company’s waiver of any breach of these Terms shall not constitute a waiver of future compliance or any other obligations.

b. Order Modifications

Orders are processed as received. Changes or cancellations are subject to approval and may delay shipment. Add-ons may be treated as new orders.

c. Production Delays

If production is curtailed or suspended, deliveries may be proportionately delayed or canceled.

7. Changes and Updates

We reserve the right to update or modify these Terms, website content, features, and services without notice. Changes will be posted on this page with an updated “Effective Date.” Your continued use of the website constitutes acceptance of the revised Terms.

8. Contact Information

For inquiries, please contact:

Guadua Bamboo SAS
Hacienda Guadua Bamboo, Bajo Sabaletas, Dagua, Valle del Cauca, Colombia.
info@guaduabamboo.com
+57 (316) 6571-547